By Province


Participation at Local Levels
Vertical Accountability
Control of Corruption
Public Administrative Procedures
Public Service Delivery

PAPI measures the standards of governance and public administration drawn from citizens’ experiences when interacting with governmental authorities. As a tool to monitor performance PAPI contributes to accelerate continued progress in governance and public administration performance. In an environment reliant on “self-assessments” by government stakeholders to measure government performance, PAPI helps provide a bottom-up perspective, by studying people–centred experiences.

This provincial profile presents an initial overview of the main results and key findings at both the dimension and sub-dimension level. It also explains graphically the actual scores for the respective province and places it in comparative perspective with the best performing provinces and with itself over time. This will be useful for provinces hoping to identify good practices and to excel in performance.

TIP: Lighter bar on top of each dimension represents highest scoring province in 2016

Since 2009, PAPI has collected responses from 103,059 citizens across all 63 provinces making it the largest governance and public administration performance survey in the country. In 2017, PAPI was replicated with a total sample of 14,097 citizens directly interviewed.

TIP: Click the legend to toggle year’s data or zoom in the chart.
Note: Comparison of 2016 aggregate results with previous years’ findings for Dimensions ‘Citizen Participation at Local Level’, ‘Vertical Accountability’, and ‘Public Administrative Procedures’ is discouraged due to changes made to contents of some indicators and composition of these dimensions. 

(out of 63)
(out of 10)
0 Participation at Local Levels
Civic Knowledge
Opportunities for Participation
Quality of Elections
0 Transparency
Poverty Lists
Communal Budgets
Land-Use Plan/Pricing
0 Vertical Accountability
Interactions With Local Authorities
Responsive to Citizen Actions
People's Inspection Boards
0 Control of Corruption
Limits on Public Sector Corruption
Limits on Corruption in Service Delivery
Equity in Employment
Willingness to Fight Corruption
0 Public Administrative Procedures
Certification Procedures
Construction Permit
Land Procedures
Personal Procedures
0 Public Service Delivery
Law and Order

Best Performer High Average Low Average Poor Performer