PAPI stands for the Viet Nam Provincial Governance and Public Administration Performance Index (PAPI). PAPI is a policy monitoring tool that reflects citizen experiences with the performance of central to local governments in governance, public administration and public service delivery.
Box 1 below provides an introduction to PAPI.
|Box 1||The Viet Nam Provincial Governance and Public Administration Performance Index (PAPI)|
|Aims:||PAPI aims to generate information that can improve the performance of local governments in meeting their citizens’ needs by:(i) enabling citizens to benchmark their local government’s performance and advocate for improvement; and
(ii) promoting self-reflections for improvement, creating constructive competition, and promoting learning among local authorities.
|Approach:||Citizens are at the heart of Viet Nam’s development. As “end users” of public administration and public services, they are fully capable of assessing the performance of central and local authorities and of supporting establishment of a state “of the people, by the people and for the people.”|
|What PAPI measures:||Eight dimensions, 28 sub-dimensions, more than 120 indicators, and more than 550 substantive questions about Viet Nam’s policy matters covering:|
1. Participation at Local levels
2. Transparency in Local Decision-making
3. Vertical Accountability Towards Citizens
4. Control of corruption in the public sector
5. Public Administrative Procedures
6. Public Service Delivery
7. Environmental Governance
|Method: Face-to-face interviews with citizens||Duration: 45-60 minutes per interview on average|
|Sampling and approach:||International state-of-the-art methodological standards with probability proportional to size (PPS), and random selection; real-time tablet-based interviews (since 2015)|
|Where: Across all 63 provinces and municipalities in Viet Nam since 2011, covering
|Who: 131,501 citizens from all demographic backgrounds (since 2009)
||Samples representative of all ethnicities in Viet Nam (since 2010)
|Information gateway:||Website: www.papi.org.vn Twitter: @PAPI_Vietnam||Facebook: www.facebook.com/papivn YouTube: www.youtube.com/user/PAPIVietNam|