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  • 15/04/2019

    Media Coverage of 2018 PAPI Launch and Findings

    The Viet Nam Provincial Governance and Public Administration Performance Index (PAPI) 2018
    10 years’ Listening to the Voices of Citizens towards Enhancing Local Government Performance

    In early April 2019, UNDP in Viet Nam and its national partners launched its flagship report called the Viet Nam Provincial Governance and Public Administration Performance Index 2018 (the 2018 PAPI Report). This launch also celebrated the 10th Anniversary of PAPI, taking stock of the initiative’s development since since PAPI was first introduced in Viet Nam. Over the past decade, 117,363 have shared their views of local governments’ performance in governance and public administration reforms, making PAPI the largest citizen-centric policy monitoring tool in Viet Nam.

     

    Key messages

    • As Viet Nam develops, PAPI has evolved over time to remain in many ways more relevant than it has ever been. Since 2018, two dimensions have been added: environmental governance and e-government. This is to look at the digital transformation and the degree to which people’s needs, concerns are being met in these regards.
    • Most provinces have responded to PAPI findings (60 of the country’s 63 provinces) and have work plans/ action plans in place to address existing short-comings. PAPI has become even more relevant as a tool to monitor progress towards the Sustainable Development Goals, especially Goal 16 in Viet Nam.
    • Key findings from the 2018 report:
      • Citizens reported improvement in all six “core” dimensions and even significant progress in three dimensions — Participation at Local Levels; Transparency; and Vertical Accountability (responsiveness of local authorities to citizens)
      • Poverty remained the greatest concern of citizens in 2018 because of fears about falling back into poverty and concerns about the impact of poverty on overall national development
      • Citizens strongly support environmental protection
    • The need for a continued focus on transparent government and deliberative public consultation with citizens was clear. E-government has been considered a policy priority in Viet Nam as one of the approaches to enhancing transparency and citizen engagement. It is also important for the transition to the 4th Industrial Revolution. However, the report shows that e-government tools are not yet commonly used by citizens, indicating much room for improvement.

     

    One of the best launching events

    The launch was attended by more than 500 participants, including many Ambassadors and provincial leaders. In addition, nearly 20,000 people have watched the launch via livestream broadcast on facebook at http://bit.ly/PAPI_live.

    UNDP Resident Representative Caitlin Wiesen opened the launch, jointly with leaders of Viet Nam Fatherland Front, Ho Chi Minh Political Academy, and Ambassadors of Australia and Ireland to Viet Nam. Below are important quotes:

    The heart of PAPI is very close to UNDP’s mission – putting people at the center of development. PAPI provides a tool for listening to citizens, to their expectations of government, and in that way enables them to participate in the governance process. Over the years PAPI has become a model instrument for participatory governance that other countries have sought to emulate as a key indicator for SDG 16 on peaceful, just, inclusive societies” – Caitlin Wiesen.

    We see this provides a very rich data set – a data gold mine – for Vietnamese officials at the central and provincial levels to have an understanding about citizens’ experiences with governance and public administration. That’s where we see the big impact is. Vietnamese citizens’ views about governance, views about transparency, views about corruption are able to be taken into account confidently by Viet Nam’s leaders” – Australian Ambassador Craig Chittick.

    We think it is very important for us to be able to support a process that allows a good measure of citizens’ participation, engagement in public services and government to be able to assess the measure of these services” – Ambassador of Ireland to Viet Nam Cait Moran.

    The goal of PAPI is closely linked to the function and responsibility of the Fatherland Front, i.e. to help enhance the effectiveness of the national public administration reform and the implementation of the Ordinance on Grassroots Democracy. We are very glad as PAPI results have been used by central research and management agencies and provincial leaders, such as the Government Inspectorate, the National Assembly and People’s Committees of provinces and cities, especially high-level leaders of the Party, the National Assembly have refered to PAPI when working with provincial authorities or related ministries and branches. Annual PAPI findings can be effectively used as important data to help the Fatherland Front at all levels realize its oversight and social counter-argument functions” – Vice President of Viet Nam Fatherland Front, Dr. Nguyen Huu Dung.

     

    Extensive coverage on social and mass media

    The official twitter account of the Government picked up the two new dimensions in PAPI2018 and featured all eight dimensions in an infographic:

    Link to the tweet: https://twitter.com/VNGovtPortal/status/1112978444273373189

    Many organizations and people also tweeted about the launch, as can be seen in this twitter moments:

    Link to all tweets: https://twitter.com/i/moments/1113115887446327296

    To celebrate 10 years’ listening to the voices of Vietnamese citizens towards enhancing the performance of local government, UNDP produced a video and screened it at the launching event as well as shared on social media networks. Video link:  https://youtu.be/NkJiGjzzITo

    Link to UNDP web story: http://bit.ly/2Z4Vq7m

    Link to download all photos: https://photos.app.goo.gl/ZDJcMZhgZwNJBZfS9

     

    MEDIA COVERAGE AS OF 12 APRIL

    Television

    VTV1: during the main news programme https://vtv.vn/video/thoi-su-19h-vtv1-02-4-2019-359725.htm (from 22’22)

    VTV4: features the opinion of Caitlin, Paul and leaders of Fatherland Front and HCM Political Academy:

    English language: https://youtu.be/WjzcpyWY7kk

    French language: https://youtu.be/0P-WQEehztg

    Vietnamese language: https://vtv.vn/video/ban-tin-tieng-viet-21h-vtv4-02-4-2019-359746.htm  (from 10’08)

    People’s Daily TV: https://youtu.be/gUA-x7NhqmM

    Dong Thap provincial TV: https://youtu.be/cXiZZFJ6HtU

    National Assembly TV: news reports broadcast during the main news programe at 11:30 and 18:30

    National  Digital Television: talk with Catherine https://portal.vtc.gov.vn/chitiet/49745-viet-nam-goc-nhin-cua-ban-04-04-2019.html

     

    Newspapers:

    English/ French language

    Viet Nam Plus: https://en.vietnamplus.vn/vietnamese-more-satisfied-with-public-services-papi-report/149332.vnp

    PAPI 2018: All six dimensions improved | Vietnam+ (VietnamPlus)

    https://en.vietnamplus.vn/papi-2018-all-six…/149371.vnp

    Government’s online newspaper: http://news.chinhphu.vn/Utilities/PrintView.aspx?ID=36283

    Rapport PAPI 2018: Les citoyens sont plus satisfaits des services …

    https://lecourrier.vn/rapport-papi-2018-les…sont…/603019.html

     

    Vietnamese language

    Government’s online newspaper: http://baochinhphu.vn/Xa-hoi/Cong-bo-Chi-so-PAPI-Nhung-quan-ngai-lon-nhat-cua-nguoi-dan-nam-2018/362710.vgp

    MOFA newspaper: https://baoquocte.vn/khao-sat-papi-2018-hieu-qua-quan-tri-va-hanh-chinh-cong-da-duoc-cai-thien-91110.html

    Labour: https://laodong.vn/thoi-su/cong-bo-chi-so-papi-tham-nhung-giam-tinh-trang-voi-vinh-chua-giam-666436.ldo

    Ministry of Industry and Trade newspaper: https://congthuong.vn/cong-bo-chi-so-papi-2018-nguoi-dan-hai-long-voi-dich-vu-cong-117819.html

    Urban Economy: http://kinhtedothi.vn/cong-bo-chi-so-papi-2018-nguoi-dan-hai-long-voi-dich-vu-cong-can-ban-339888.html

    Nghe An’s Party newspaper: https://baonghean.vn/cong-bo-chi-so-papi-nghe-an-xep-thu-4-toan-quoc-238795.html

    VTV News: https://vtv.vn/trong-nuoc/nguoi-dan-hai-long-voi-dich-vu-cong-lo-ngai-ve-moi-truong-va-ngheo-doi-20190402153203052.htm

    VTV News: https://vtv.vn/trong-nuoc/10-nam-thuc-hien-chi-so-hieu-qua-quan-tri-va-hanh-chinh-cong-cap-tinh-o-viet-nam-20190401190017443.htm

    Youth newspaper: https://tuoitre.vn/tham-nhung-van-la-quan-ngai-hang-dau-cua-nguoi-dan-20190402101842247.htm

    Viet Nam Net: https://vietnamnet.vn/vn/tuanvietnam/papi-2018-doi-ngheo-van-la-van-de-he-trong-nhat-voi-da-so-nguoi-dan-517773.html

    Viet Nam Net: https://vietnamnet.vn/vn/thoi-su/lot-tay-de-vao-lam-viec-khu-vuc-nha-nuoc-chua-giam-517878.html

    Young People newspaper: https://thanhnien.vn/thoi-su/tham-nhung-van-la-quan-ngai-hang-dau-cua-nguoi-dan-1066727.html

    Young People newspaper: https://thanhnien.vn/thoi-su/ha-noi-tphcm-thuoc-nhom-ve-chot-trong-kiem-soat-tham-nhung-1066771.html

    The Labourer: https://nld.com.vn/thoi-su/cong-khai-minh-bach-cai-thien-cham-chua-toi-25-nguoi-dan-biet-ve-quy-hoach-dat-dai-20190402114822833.htm

    Vanguard newspaper: https://www.tienphong.vn/xa-hoi/cap-tren-tham-nhung-pho-bien-hon-so-voi-cap-duoi-1396640.tpo

    Vanguard newspaper: https://www.tienphong.vn/xa-hoi/bo-may-se-meo-mo-boi-cong-chuc-vao-lam-viec-bang-duong-lot-tay-1396781.tpo

    Vanguard newspaper: https://www.tienphong.vn/xa-hoi/bo-may-se-meo-mo-boi-cong-chuc-vao-lam-viec-bang-duong-lot-tay-1396781.tpo

    People intellectual: https://dantri.com.vn/kinh-doanh/da-so-nguoi-dan-viet-nam-chon-bao-ve-moi-truong-hy-sinh-tang-truong-20190402110000034.htm

    CafeF: http://cafef.vn/ket-qua-dieu-tra-tu-papi-2018-nguoi-viet-nam-san-sang-tra-tien-dien-cao-hon-neu-san-xuat-than-thien-voi-moi-truong-2019040210414507.chn

    CafeF: http://cafef.vn/dai-dien-undp-tai-viet-nam-kiem-soat-tham-nhung-cua-ben-tre-vinh-long-tay-ninh-dat-ket-qua-tot-nhat-20190402092158585.chn

    Viet Nam Financial Times : http://thoibaotaichinhvietnam.vn/pages/nhip-song-tai-chinh/2019-04-02/thuc-hanh-tiet-kiem-chong-lang-phi-nam-2018-co-chuyen-bien-tich-cuc-69612.aspx

    Viet Nam Financial Time: http://thoibaotaichinhvietnam.vn/pages/thoi-su/2019-04-02/nguoi-dan-hai-long-hon-voi-dich-vu-cong-tai-dia-phuong-69592.aspx

    Nhà Quản Trị: https://theleader.vn/khao-sat-papi-2018-con-nhieu-quan-ngai-ve-moi-truong-doi-ngheo-va-tham-nhung-1554175404759.htm

    Viet Nam Women’s newspaper : http://phunuvietnam.vn/xa-hoi/bao-cao-papi-2018-nan-nhung-nhieu-voi-vinh-o-khu-vuc-nha-nuoc-chua-giam-post57503.html

    RFA: https://www.rfa.org/vietnamese/in_depth/papi2018-corruption-related-to-the-land-sector-not-decrease-04032019134539.html

    PAPI 2018: Đói nghèo vẫn là ‘vấn đề hệ trọng nhất’ với đa số người dân

    https://vietnamnet.vn › TuanVietNam

    Chỉ số PAPI 2018: Nỗ lực chống tham nhũng cấp xã phường được …

    www.sggp.org.vn/chi-so-papi-2018-no-luc-chong-tham-nhung-cap…

    PAPI 2018: Cao nhất đạt 47,05/80 điểm | Chính trị – Xã hội | BizLIVE

    bizlive.vn › Thời sự › Chính trị – Xã hội

    Kết quả điều tra từ PAPI 2018: Người Việt Nam sẵn sàng trả tiền điện …

    cafebiz.vn/ket-qua-dieu-tra-tu-papi-2018-nguoi-viet-nam-san-sang…

    Transport newspaper : PAPI 2018: Tham nhũng cấp xã, phường đã giảm trong 3 năm qua …

    www.baogiaothong.vn/papi-2018-tham-nhung-cap-xa-phuong-da-…

    PAPI 2018: Người dân hài lòng hơn với dịch vụ công, song đói nghèo …

    cand.com.vn/…/PAPI-2018-Nguoi-dan-hai-long-hon-voi-dich-vu-c…

    PAPI 2018: Cả 6 chỉ số lĩnh vực nội dung gốc đều được cải thiện

    vnews.gov.vn/papi-2018-ca-6-chi-so-linh-vuc-noi-dung-goc-deu-d…

    Công bố PAPI 2018: Tham nhũng vẫn là 1 trong 3 mối quan ngại hàng …

    thanhtra.com.vn/…/cong-bo-papi-2018-tham-nhung-van-la-1-tron…

    Kết quả từ PAPI 2018: Đói nghèo – vấn đề hệ trọng nhất cần giải quyết

    https://baotainguyenmoitruong.vn/…/ket-qua-tu-papi-2018-doi-ngh…

    PAPI 2018: ‘Lót tay’ và vòi vĩnh ở khu vực công vẫn còn | Thời sự | PLO

    https://plo.vn › Thời sự

    PAPI 2018: Có cải thiện nhưng chính quyền còn rất nhiều việc phải …

    www.rfavietnam.com/node/5239

    Công bố chỉ số PAPI 2018 – Cadn.com.vn

    www.cadn.com.vn/…/102_204271_cong-bo-chi-so-papi-2018.asp…

    PAPI 2018: Người dân hài lòng hơn với dịch vụ công – Báo Hải Quan

    https://baohaiquan.vn › Đời sống – Đô thị

    PAPI 2018: Người dân hài lòng hơn với dịch vụ công tại địa phương …

    enternews.vn/papi-2018-nguoi-dan-hai-long-hon-voi-dich-vu-cong…

    PAPI 2018: Nhũng nhiễu trong y tế, giáo dục giảm | Thời sự | GD&TĐ

    https://giaoducthoidai.vn › Thời sự

    Chỉ số PAPI 2018: Người dân hài lòng hơn với dịch vụ công căn bản

    www.tapchicongthuong.vn/…/chi-so-papi-2018-nguoi-dan-hai-lon…

    ‘Cấp trên’ tham nhũng phổ biến hơn so với cấp dưới? | Xã hội | Báo …

    https://www.tienphong.vn › Xã hội

    Khảo sát PAPI 2018: Hiệu quả quản trị và hành chính công đã được …

    https://baomoi.com › Xã hội › Thời sự

    .: VGP News :. | Công bố Chỉ số PAPI: Những quan ngại lớn nhất của …

    baochinhphu.vn/Xa-hoi/Cong…PAPI…2018/362710.vgp

    Citizens happier with public services yet more concerned about …

    vietnamlawmagazine.vn/citizens-happier-with-public-services-yet-more-concerned-ab…

    Báo cáo PAPI 2018: Tham nhũng giảm so với 3 năm trước » Báo Phụ …

    www.phunuvietnam.vn/…/bao-cao-papi-2018-nan-nhung-nhieu-vo…

    Chỉ số Papi năm 2018: Người dân hài lòng với hiệu quả quản trị và …

    www.vusta.vn › Liên hiệp hội

    Tham nhũng vặt có xu hướng giảm – MSN.com

    https://www.msn.com/vi-vn/news/other/tham…/ar-BBVwghQ?…

    Người dân ngày càng hài lòng hơn với dịch vụ công – Bộ Nội vụ

    https://moha.gov.vn/in-tin-bai/tin-bai-40475.html

    Khảo sát PAPI 2018: Hiệu quả quản trị và hành chính công đã được …

    https://vietnamhoinhap.vn/…/khao-sat-papi-2018-hieu-qua-quan-tri…

    Tham nhũng vẫn là quan ngại hàng đầu của người dân | Thời sự …

    https://thanhnien.vn › Thời sự

    PAPI 2018: Tham nhũng cấp xã, phường đã giảm trong 3 năm qua …

    https://vnreview.vn › Tin mới nhận ✅(Đã xác minh)

    Tham nhũng vặt ở cấp cơ sở có xu hướng giảm – Infonet

    https://infonet.vn › Thời sự

    Công bố Báo cáo Chỉ số hiệu quả Quản trị và Hành chính công cấp tỉnh

    https://bnews.vn › TRANG CHỦ › THỜI SỰ

    Tham nhũng vẫn là quan ngại hàng đầu của người dân – Tuổi Trẻ …

    https://tuoitre.vn/tham-nhung-van-la-quan-ngai-hang-dau-cua-ngu

     

    Provincial newspapers:

     

    Công bố Chỉ số PAPI 2018: Thanh Hóa xếp thứ 11 – Báo Thanh Hóa

    baothanhhoa.vn/thoi-su/cong-bo-chi…papi-2018…/98934.htm

    PAPI năm 2018: Người dân hài lòng hơn với hầu hết dịch vụ công căn …

    www.hanoimoi.com.vn/…/papi-nam-2018-nguoi-dan-hai-long-hon…

    Chỉ số PAPI 2018: Bình Định thuộc nhóm đạt điểm thấp nhất – Báo …

    baobinhdinh.com.vn/viewer.aspx?macm=1&macmp=1…

    PAPI 2018 – Những vấn đề đáng quan ngại! – Báo Quảng Nam Online

    www.baoquangnam.vn/…/papi-2018-nhung-van-de-dang-quan-ng…

    PAPI 2018: Yên Bái nhiều chỉ số nằm trong nhóm các tỉnh có số điểm …

    www.yenbai.gov.vn/noidung/tintuc/Pages/chi-tiet-tin-tuc.aspx?…

    Công bố chỉ số PAPI 2018: Người dân hài lòng hơn với dịch vụ công

    tbdn.com.vn/Cong-bo-chi-so-PAPI-2018-Nguoi-dan-hai-long-hon-…

    Công bố chỉ số PAPI 2018: Người dân hài lòng hơn với dịch vụ công

    tbdn.com.vn/Cong-bo-chi-so-PAPI-2018-Nguoi-dan-hai-long-hon-…

    PAPI 2018: Hiện tượng lót tay, vòi vĩnh vẫn chưa giảm | Kinh tế | Báo …

    saigondautu.com.vn/…/papi-2018-hien-tuong-lot-tay-voi-vinh-van-…

    Hà Tĩnh tăng 5 bậc, xếp thứ 7 cả nước về Chỉ số PAPI năm 2018 – Báo …

    https://baohatinh.vn/chinh-tri/ha…papi…2018/170670.htm

    Công bố Chỉ số PAPI 2018: Thanh Hóa xếp thứ 11 – Đài Phát thanh và …

    https://truyenhinhthanhhoa.vn/…/cong-bo-chi-so-papi-2018-thanh-…

    Báo cáo PAPI 2018: Quan ngại lớn nhất là tham nhũng, chất lượng …

    https://petrotimes.vn/bao-cao-papi-2018-quan-ngai-lon-nhat-la-tha…

    Báo cáo PAPI 2018: Ô nhiễm, đói nghèo, tham nhũng được người dân …

    https://nguoidothi.net.vn/bao-cao-papi-2018-o-nhiem-doi-ngheo-th…

    Lạng Sơn đứng đầu bảng xếp hạng PAPI 2018 | Báo điện tử Đại biểu …

    daibieunhandan.vn/ONA_BDT/NewsPrint.aspx?newsId=418560

    Chỉ số PAPI 2018: Nhiều dịch vụ công đáp ứng yêu cầu của người dân

    laodongthudo.vn › Thời sự

    Công bố Chỉ số PAPI 2018 – Đại Đoàn Kết

    daidoanket.vn/cong-bo-chi-so-papi-2018

    Báo cáo PAPI 2018: Người dân hài lòng hơn với dịch vụ công – Báo …

    baobinhduong.vn/bao-cao-papi-2018-nguoi-dan-hai-long-hon-voi…

    Công bố chỉ số PAPI 2018: Nhũng nhiễu trong lĩnh vực y tế giảm

    https://tuoitrethudo.com.vn/cong-bo-chi-so-papi-2018-nhung-nhie…

    Bến Tre đứng đầu về điểm số chỉ số PAPI 2018 – Báo Đồng Khởi Online

    baodongkhoi.vn/ben-tre-dung-dau-ve-diem-so-chi-so-papi-2018-0…

    PAPI 2018 – Báo Cần Thơ

    https://baocantho.com.vn/tim-kiem/PAPI%202018.html

    Chỉ số Papi năm 2018: Người dân hài lòng với hiệu quả quản trị và …

    vanhien.vn/…/chi-so-papi-nam-2018-nguoi-dan-hai-long-voi-hieu-…

    Bến Tre đạt điểm cao nhất toàn quốc về ‘quyết tâm chống tham nhũng …

    https://vnexpress.net/…/ben-tre-dat-diem-cao-nhat-toan-quoc-ve-qu…

    Chỉ số PAPI năm 2018: Tham nhũng giảm, chất lượng dịch vụ công …

    www.baokiemtoannhanuoc.vn/…/chi-so-papi-nam-2018-tham-nhu…

    Công bố Chỉ số PAPI năm 2018, Bắc Giang tăng mạnh, thuộc nhóm …

    baobacgiang.com.vn/…/cong-bo-chi-so-papi-nam-2018-bac-giang-…

    Lạng Sơn dẫn đầu cả nước về Chỉ số PAPI năm 2018 – Dân Việt

    danviet.vn/…/lang-son-dan-dau-ca-nuoc-ve-chi-so-papi-nam-2018-…

    Chỉ số PAPI 2018: Người dân hài lòng hơn với dịch vụ công | Open …

    https://vietnam.opendevelopmentmekong.net/…/2018-papi-report-c…

    Chỉ số PAPI 2018: Người dân hài lòng hơn với các dịch vụ công

    baobaohiemxahoi.vn/…/tin-chi-tiet-chi-so-papi-2018-nguoi-dan-ha…

    Công bố Chỉ số PAPI 2018: Lào Cai xếp thứ 29 – Báo Lào Cai

    baolaocai.vn/…/cong-bo-chi-so-papi-2018-lao-cai-xep-thu-29-z5n…

    The city makes it in list of top localities in PAPI 2018 – Da Nang Today …

    https://www.baodanang.vn/…/the-city-makes-it-in-list-of-top-localities-in-papi-2018-3…

    Đồng Nai có sự cải thiện chỉ số PAPI năm 2018 – Báo Đồng Nai điện tử

    baodongnai.com.vn/…/dong-nai-co-su-cai-thien-chi-so-papi-nam-2…

    Tuyên Quang tăng 2 bậc về chỉ số PAPI – Báo Tuyên Quang

    baotuyenquang.com.vn/…/tuyen-quang-tang-2-bac-ve-chi-so-papi-…

    [Infographics] PAPI 2018: Cả 6 chỉ số lĩnh vực nội dung gốc đều được …

    https://www.baohaiduong.vn/…/infographics-papi-2018-ca-6-chi-s…

    Sóc Trăng 360 – Chỉ số PAPI 2018: người dân hài lòng với… | Facebook

    https://www.facebook.com/permalink.php?id…story_fbid…

    Người dân ngày càng hài lòng hơn với dịch vụ công – Báo Nhân Dân …

    nhandan.com.vn/…/39717202-nguoi-dan-ngay-cang-hai-long-hon…

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    Chỉ số PAPI An Giang tiếp tục thuộc nhóm trung bình cao – Báo An …

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    Vinhlong.gov.vn – Chỉ số hiệu quả quản trị và hành chính công cấp tỉnh ở Việt Nam năm 2018 (PAPI 2018)

    https://tintuc.vinhlong.gov.vn/Default.aspx?tabid=144&ID…

    Người dân hài lòng hơn với các dịch vụ công – Báo Quân đội nhân dân

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    Thanh Hóa nằm trong tốp dẫn đầu cả nước về chỉ số PAPI | Reatimes.vn

    reatimes.vn › Tiêu điểm

    Bức xúc “lót tay” để vào cơ quan nhà nước – Tin tức trong ngày – 24h

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    Bến Tre đạt điểm cao nhất toàn quốc về “quyết tâm chống tham nhũng”

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    https://nld.com.vn › Thời sự trong nước

    Khảo sát chỉ số PAPI 2018: Cải thiện rõ rệt về hiệu quả quản trị và …

    thoibaotaichinhvietnam.vn/…/khao-sat-chi-so-papi-2018-cai-thien-r…

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    https://baomoi.com › Xã hội › Thời sự

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    https://www.moha.gov.vn/in-tin-bai/tin-bai-40475.html

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    laodongthudo.vn › Thời sự

    Chỉ số Papi năm 2018: Người dân hài lòng với hiệu quả … – Tamnhin

    tamnhin.net.vn/chi-so-papi-nam-2018-nguoi-dan-hai-long-voi-hie…

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    https://congthuong.vn › Thời sự › Diễn đàn

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    https://baonghean.vn/nhung-chi-so-giup-nghe-an-tang-vuot-bac-hi…

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  • 15/04/2019

    Media Release at the 2018 PAPI Report Launch

    CITIZENS ARE MORE SATISFIED WITH PUBLIC SERVICES BUT CONCERNED ABOUT ENVIRONMENT, POVERTY AND CORRUPTION: 2018 PAPI REPORT

    10 year listening to the voices of Vietnamese citizens

    Ha Noi, 2 April 2019 – The 2018 PAPI Report, released today, reveals general improvement in provincial and local government performance, with citizens reporting less corruption in health care and education, greater satisfaction with most basic public services, and more interactions with local officials. Scores also rose for processing of construction permits and personal documents. However, the results show no progress in levels of bribery for obtaining land use rights certificates, or in diversion of public funds by officials, and more than half of the respondents said water quality in their locality had worsened over the past three years.

    Over 14,300 citizens randomly selected from all 63 provinces were interviewed for the 2018 Provincial Governance and Public Administration Performance Index (PAPI) report. The index assesses citizen experiences with national and local government performance in governance, public administration and public service delivery.

    This year’s report marks 10 years since the first PAPI research began in 2009. Over the past decade, more than 117,000 Vietnamese citizens from all parts of the country have contributed to making PAPI a widely recognized source of objective, up-to-date data on local government performance for the interest of all Vietnamese citizens.

    DSC01073 copySpeaking at the launch of the report, Ms. Caitlin Wiesen, UNDP Resident Representative a.i. in Viet Nam, said: After ten years, PAPI continues to serve as a powerful instrument to promote good governance in Viet Nam. The heart of PAPI is very close to UNDP’s mission – putting people at the center of development. PAPI provides a tool for listening to citizens, to their expectations of government, and in that way enables them to participate in the governance process. Over the years PAPI has become a model instrument for participatory governance that other countries have sought to emulate as a key indicator for SDG 16 on peaceful, just, inclusive societies.” 

    However, the most important determinant of overall satisfaction with governance and public administration performance tends to be control of corruption in the public sector. In 2018, fewer citizens said they need to pay a bribe for state employment, public health care, primary education, or construction permits, continuing the steady decline seen in 2017. However, concerns about bribery for land use right certificates and public officials’ diversion of public funds remained constant over the past two years. In addition, while nearly 60% of citizens said that corruption at the commune level had decreased in the past three years, the proportion dropped to less than 50% when asked about corruption at the national level. Corruption also emerged as one of the top three issues of greatest concern in 2018.

    As gender equality is a high priority in Viet Nam’s sustainable development agenda, the 2018 report examines public views on gender and leadership positions. Findings from the research show that a majority of voters have no preference for either male or female candidates. Among the minority who do have a preference, more are likely to prefer men than women. This bias is most pronounced for political leadership positions, and, interestingly, is most pronounced among women.

    DSC00445Commenting on gender and leadership, Ambassador to Viet Nam Mr. Craig Chittick added that, “The 2018 PAPI findings highlight an important opportunity for more women to be elected to political positions, while also suggesting that efforts are needed to end societal stigma against women in elected positions, especially among female voters.”

    Citizens reported several positive trends related to political participation at the local level in 2018. Results indicate a consistent decrease in the number of citizens reporting that they were asked by a village chief or local official to contribute to a project: about 50% of those contributing said they did so voluntarily in 2017 and 2018, which was up from an average of about 45% prior to 2017, suggesting decreased use of pressure to force citizens to contribute to a local infrastructure project financially, with in-kind contributions, or through their labour.

    The dimension of transparency in local decision-making also saw significant improvement, including higher satisfaction with transparency of commune budgets and expenditures. These are important improvements that speak to increasing openness at local levels. However, transparency in land use plans, despite some improvement, remains a weak area where local governments need to improve.

    In the vertical accountability dimension, a greater number of citizens reported interactions with village and commune authorities in 2018 than in 2017. However, citizens also reported that they had few chances to meet with leaders at higher (district, provincial and national) levels of government. In addition, scores for the new Access to Justice sub-dimension show that levels of trust in courts and judicial agencies, and access to local courts and non-court mechanisms when citizens have civil disputes, were relatively low in 2018.

    Regarding provision of basic public services, the 2018 results reveal a striking divergence. The public health sub-dimension, for example, saw continued improvement, largely thanks to the increased number of respondents accessing health insurance, with the coverage rate rising from 80% in 2017 to 87% in 2018. Scores in the basic infrastructure sub-dimension, which includes garbage collection, road quality, and electrification, also improved dramatically in 2018. Public primary education saw some decline, however, mainly due to lower satisfaction with the quality of primary schools and primary education.

    DSC00454It is important to note, however, that the general progress in this area is not necessarily enjoyed equally by all groups. Ms. Cait Moran, Ambassador of Ireland to Viet Nam, said: “One of the areas where we have supported PAPI is on the issue of ethnic minorities, who are generally poorer and traditionally have had less access to public services. We are very keen to see a further focus on understanding the differences between ethnic minorities and other groups that PAPI focuses on, so that public policy can shift to fully support ethnic minority communities”.

    When asked about the most important issues facing the country, poverty was again the most important issue for citizens in 2018. Despite rapid improvements in economic conditions in 2018, about 25% cited poverty as their top concern. The sharpest increases in 2018, however, were in concerns about corruption, economic growth, law and order, and education. Since 2015 concern about the environment has also surged in importance.

    In response to this emerging challenge, the 2018 PAPI survey included a series of questions to better understand citizen’s view and preferences related environmental governance. The results show strong public support for environmental protection, even at the expense of economic development.  Respondents also expressed a strong preference for renewable “green” energy, though this must be coupled with a reliable supply of electricity. In addition, citizens have concerns about worsening water quality in their localities; more than half of the respondents said water quality had worsened in the past three years.

    Results also show good progress by all provinces in public administrative procedures. Consistent improvement over time is evident for all four public administrative services, which include certification services as well as application procedures for construction permits, land use right certificates (LURCs), and personal documents especially. However, considering the gap between the 2018 scores and the maximum possible scores, there is room for provinces to enhance their services, in particular the performance of one-stop shops for LURCs.

    The downward trend in land seizures stalled in 2018, with citizens reporting a slight increase compared to 2017. In cases where residential land was taken, the degree of satisfaction with the compensation slightly increased, but remained at less than 40%. The consistently low scores in this sub-dimension signifies that land transparency remains an important area where local governments should improve.

    Finally, the 2018 PAPI Report looks at overall provincial performance. The 2018 results show that each province has its own strengths and weaknesses, as none of the 63 provinces excelled in all eight dimensions. In addition, there is a significant disparity between the highest total provincial score of 47.05 points and the potential maximum score of 80 points (on the scale of 10-80 points for all eight dimensions). This gap suggests there is room for further reforms and better implementation of policy by local governments as they strive to be more open, transparent, accountable, and responsive, and to act with integrity.

    The 2018 PAPI includes a variety of changes made to better reflect governance and public administration performance in Viet Nam over time. PAPI continues to be refined and renewed – to make it a more useful tool to inform the government of policy choices for the benefit of Vietnamese citizens from all walks of life.

    “I think PAPI serves as an ‘open platform’ for citizens to express their interests and concerns, for central and local government agencies to better understand citizens’ expectations, and for public agencies and citizens to work together towards a facilitating Government, a Government of the people, by the people and for the people,” said Dr Phạm Văn Tân, Vice President and General Secretary of the Viet Nam Union for Science and Technology Associations (VUSTA), the parent organization of the Centre for Community Support and Development Studies (CECODES), a key PAPI partner.

    DSC01183

    ***

    Notes for editors:

    The Provincial Governance and Public Administration Performance Index (PAPI) is a policy monitoring tool that assesses citizen experiences and satisfaction with government performance at the national and sub-national levels in governance, public administration and public service delivery. Following the initial pilot in 2009 and a larger survey in 2010, the PAPI survey has been implemented nationwide each year since 2011. For the 2018 PAPI Report, 14,304 randomly selected citizens were surveyed. In total, 117,363 Vietnamese citizens nationwide have been directly interviewed for PAPI since 2009.

    Starting in 2018, PAPI measures eight dimensions: participation at local levels, transparency, vertical accountability, control of corruption, public administrative procedures, public service delivery, environmental governance, and e-government.

    PAPI is a collaboration between the Centre for Community Support and Development Studies (CECODES), the Centre for Research and Training of the Viet Nam Fatherland Front (VFF-CRT), the Real-Time Analytics and the United Nations Development Programme (UNDP).

    In the first 10 years of its development, PAPI has been generously funded by the Government of Spain for 2009-2010, the Swiss Agency for Cooperation and Development (SDC) for 2011-2017; by the Department of Foreign Affairs and Trade (DFAT) of Australia for 2018-2021; by the Embassy of Ireland for 2018-2021; and by the United Nations and UNDP in Viet Nam since 2009. 

    The full 2018 PAPI Report and more in-depth analysis of the findings are available at: www.papi.org.vn 

    For more information, contact:

    Nguyen Viet Lan
    UN Communications Team
    304 Kim Ma, Ha Noi
    Tel: Tel: (84 4) 38 500 158
    Mob: (+84) 91 4436 769
    Email: nguyen.viet.lan@undp.org
    Dang Hoang Giang
    CECODES
    F 904, Gelex Building, 52 Le Dai Hanh, Ha Noi
    Tel: (024) 66523846 / (024) 66523849
    Tel: (024) 665 23846
    Email: giang.dang@gmail.com
  • 19/04/2018

    Media Coverage of 2017 PAPI Launch and Findings

    COMMUNICATIONS REPORT OF 2017 PAPI LAUNCH 

    (Coverage from 4 to 18 April 2018)

    See the clipping here: Media Coverage Report PAPI 2017_4-12Apr 2018

     

    SNAPSHOT OF UNDP COMMUNICATION MATERIALS:

    The full report, in-depth analysis and infographics:

    PAPI Website         http://congbo2017.papi.org.vn/eng/(English language)

    http://congbo2017.papi.org.vn/(Vietnamese language)

     

    Media Release:

    UNDP Website:   https://bit.ly/2q87GUa (English language) & https://bit.ly/2GwNOkm (Vietnamese language)

    UN Website                https://bit.ly/2IqaKCo

     

    Videos:

    Livestream of the 2017 PAPI Launch:           http://bit.ly/2HBJMLe 

    Short Q&A            : https://bit.ly/2qIjihI

    Key facts               : https://bit.ly/2qK2QfP

    Service delivery    : https://bit.ly/2JTgNkB

     

    Photos:               https://bit.ly/2JFWGX2 (UNDP Viet Nam and Blogger Hiệu Minh)

     

    MEDIA COVERAGE SUMMARY: (as of 18 April 2018)

    2017 PAPI Report Launch was extensively covered by national and provincial media. Nearly 80 in-depth articles have been published and more than a dozen TV reports broadcasted during prime time. PAPI were featured in most-viewed outlets such as Zing.vn, Sai Gon Economic Times and the Government online newspaper.

    The launch has also received lots of attention on social networks, with more than 50K reached and 10K engagement just on the facebook and twitter accounts of UNDP.

    MASS MEDIA COVERAGE:

    TV channel link note
    Viet Nam Television – VTV1 https://bit.ly/2GyZkM5 Features UNRC/UNDPRR’s opinion
    Viet Nam Television – VTV1 https://bit.ly/2IBW03l

     

    rebroadcast
    The National Assembly’s TV https://bit.ly/2qgukKJ

     

    The National Assembly’s TV https://bit.ly/2GKNHWI features UNDP CD’s opinion
    The National Assembly’s TV https://bit.ly/2qL5r9g Live talk with UNDP and MOHA’s experts
    The People’s Daily TV https://bit.ly/2uVBYz0 slot from 11’35
    The People’s Police TV https://bit.ly/2JVXoiY
    The National Digital Television VTC10  https://bit.ly/2qKcoaW In-depth talk with UNDP CD
    The National Digital Television VTC1
    VOV Television  https://bit.ly/2qIFUP9
    Viet Nam News Agency TV
    Ha Noi Television
    ViTV

    Most popular headlines:

    • PAPI 2017: land and corruption continue to be in the spotlight
    • Citizens report improvements in control of corruption in public sector.
    • More corruption burden on citizens
    • Corruption reduced but lower citizens’ satisfaction with compensation for land seized
    • 17% of respondents say they experienced bribery when applying for land use rights certificates
    • Corruption reduced but citizens report local officials ask for higher bribes
    • Low transparency, improved control of corruption
    • Very few people access local government’s portal
    • Citizens are most concerned about poverty
    • Citizens are not willing to sacrifice environment
    • Governance challenges
    • Health insurance coverage expanded
    • Citizens are more satisfied with public administration at grassroots level
    • PAPI national trend in the 2011-2017 period
    • Quang Binh ranks 1st in PAPI
    • Provinces are making efforts to improve governance capacity – amid citizens’ increasing demand on openess and transparancy
    • Nghe An needs to answer three questions on public administration reform.

    SOCIAL MEDIA COVERAGE 

    Network Total impression Total engagement
    Facebook 37,639 9503
    Twitter 15,523 480
    Instagram 726 58
    Livestream on 4 April 2018 3134 Views 1538 likes, comments, shares

     

    For more information, please contact:
    Nguyen Viet Lan
    UN Communications Team
    Tel: Tel: (84 4) 38 500 158
    Mob: (+84) 91 4436 769
    Email: nguyen.viet.lan@undp.org

  • 09/04/2018

    Media Release at the 2017 PAPI Report Launch

    Citizens report less corruption but the poor are worried about their livelihood future: 2017 PAPI Report

    Ha Noi, 4 April 2018 – Findings from the 2017 PAPI Report, released today, show a significant turnaround in citizen’s perceptions and experiences with corruption in the public sector, more women adding their names to land use titles, and rising pessimism among the poorest citizens about their future economic prospects. Health insurance coverage expanded and fewer reported land seizures. However, setbacks included lower satisfaction with compensation for land seized, and persistent concerns about poverty among citizens of all socioeconomic backgrounds. Overall, citizens reported improvement in five of the six areas of governance and public administration that make up the index.

    Over 14,000 citizens randomly selected from all 63 provinces were interviewed for the 2017 Provincial Governance and Public Administration Performance Index (PAPI), which assesses citizen experiences with national and local government performance in governance, public administration and public service delivery.

    Speaking at the launch of the report, Mr. Kamal Malhotra, UN Resident Coordinator and UNDP Resident Representative in Viet Nam, said: “The 2017 survey results are mixed and reveal both encouraging and worrying trends. Particularly noteworthy is the reversal in the downward trend since 2013 in control of corruption in the public sector. Citizens report improvements in both their perceptions and personal experiences. However, the PAPI scores are still below the levels found in 2012, so although the direction of change is positive, much work remains to be done to fight corruption – to ensure that the findings of the 2017 PAPI report do not represent a temporary aberration but signal the start of a systemic and fundamental reversal of what has been a worrying longer-term trend on corruption.”

    Addressing the launch, H.E. Craig Chittick, Australia’s Ambassador to Viet Nam, commended PAPI as a data gold mine for Vietnamese policy makers and researchers seeking to implement policy reform and improve government performance.

    “The value of PAPI is that it is credible, comprehensive and clear,” said Ambassador Craig Chittick. “I am proud that Australia is part of such an important reform tool for Viet Nam”. The Ambassador said that Australia will be the main sponsor of PAPI for the next three years, providing a total of $2.9 million. “This support falls under the umbrella of the Aus4Reform program, which is supporting the Government of Viet Nam to deliver higher, more inclusive, and better quality economic growth,” he said.

    Of the six governance areas measured in 2017, the greatest gain was seen in control of corruption in the public sector. Citizens reported improvements in both their perceptions and personal experiences: only 17% said they directly experienced bribery when applying for land use rights certificates, down from 23% in 2016, and the proportion experiencing bribery when using public district hospital services fell to 9% in 2017 from 17% in 2016. In all, 33 provinces saw increases in their score on this dimension compared to 2016, with Quang Ninh, Bac Lieu, Ba Ria-Vung Tau, Lao Cai and An Giang achieving score increases of 20% or more over the prior year. Among the six provinces that saw significant declines are Dak Nong, Hung Yen and Hai Phong, with their scores falling by 9% or more.

    When asked about the most important issues facing the country, poverty was by far the most important issue for citizens again in 2017: 28% cited it as their top concern, with economic growth second and jobs third. The environment, the second most important issue in 2016, dropped to fourth. Still, concern about the environment has risen in importance since 2015, and the 2017 survey explored the relationship between these two, finding that all Vietnamese citizens, but particularly highly educated ones, are unwilling to sacrifice environmental protection for economic development.

    Citizens reported several positive trends related to political participation at the local level in 2017. The largest increase was in the proportion of citizens reporting that local projects were monitored by Community Investment Supervision Boards: the rate surged from 21% in 2016 to 34% in 2017. A higher proportion of citizens also reported having a second candidate to choose from in village head elections – up from 42% in 2016 to 49% in 2017.
    Citizens reported that overall provincial performance in vertical accountability improved slightly. In 2017, about 25% of respondents across the country said they met village heads to discuss a problem, an increase of about 3% from 2016. For those who met with village heads, about 83% rated the meeting as successful, down from 85% in 2016.

    Results also show good progress made by all provinces in public administrative procedures. Overall, citizens said they were more satisfied with procedures at local one-stop shops in three out of the four services that PAPI measures (certification, construction permits, and personal documents), and they reported a significant increase in accessing one-stop windows for land use rights certificates (up from 79% in 2016 to 86% in 2017). The most striking finding was a remarkable closing of the gender gap in land use titling: in 2016 18% fewer women in rural areas reported having their names on land use certificates compared to men, but in 2017 the difference fell by half to 9%.

    The downward trend in housing land seizures continued, with less than 7% reporting land seized in 2017, down from an average of about 9% prior to 2013. Nonetheless, a more concerning trend relates to satisfaction with compensation for land seized: while 36% thought the compensation was at a fair market value in 2014, the percentage dropped to 21% in 2017.

    Finally, the 2017 PAPI Report looks at overall provincial performance. Scores for all of the country’s 63 provinces increased in 2017 compared to 2016, and seven saw significant improvements. Among the best performers were Quang Binh, Ben Tre and Bac Lieu – provinces scoring in the best performing groups for five out of the six dimensions. Bac Lieu, Quang Ninh and Tra Vinh achieved increases above 8%, with Bac Lieu making the most impressive movement upward in the index. Ha Nam, Ba Ria-Vung Tau, Long An, and Vinh Long also saw their scores rise. When comparing 2016 and 2017 aggregate scores in the best performing group, 11 provinces (Bac Ninh, Hai Duong, Thai Binh, Nam Dinh, Ninh Binh, Ha Tinh, Quang Binh, Quang Tri, Binh Dinh, Ben Tre and Can Tho) were stable, while Bac Giang, Phu Tho, Da Nang and Dong Thap fell back into the ‘high average’ group, and Hung Yen dropped into the ‘low average’ group.

    Even in the best performing provinces, however, local governments need to do more to satisfy their citizens’ expectations, as there is a significant gap between the highest provincial score – 39.52 points – and the maximum possible score of 60 for all six dimensions. There is also a significant gap between the highest and the lowest provincial scores in 2017, revealing differences in how provinces have been performing.
    The 2017 PAPI results point to the need for a continued emphasis on inclusive and equitable development, on transparency, and on public consultation with citizens.

    “We hope that with the 2017 PAPI data and evidence from PAPI surveys over the next years, the Government of Viet Nam can better oversee how it moves towards ‘the government that facilitates development and serves its People,’” said Dr. Dang Hoang Giang, Deputy Director of the Centre for Community Support and Development Studies (CECODES).

    ***
    Notes for editors:
    The Provincial Governance and Public Administration Performance Index (PAPI) is a policy monitoring tool that assesses citizen experiences and satisfaction with government performance at the national and sub-national levels in governance, public administration and public service delivery. Since its pilot in 2009, PAPI has directly interviewed 103,059 Vietnamese citizens nationwide.

    PAPI measures six dimensions: participation at local levels, transparency, vertical accountability, control of corruption, public administrative procedures and public service delivery. The survey has been implemented nationwide each year since 2011. For the 2017 PAPI Report, 14,097 randomly selected citizens were surveyed.

    PAPI is a collaboration between the Centre for Community Support and Development Studies (CECODES), the Centre for Research and Training of the Viet Nam Fatherland Front (VFF-CRT), the Real-Time Analytics and the United Nations Development Programme (UNDP).

    Funding for PAPI has been generously provided by the Swiss Agency for Cooperation and Development (SDC) for 2011-2017; by the Department of Foreign Affairs and Trade (DFAT) of Australia for 2018-2021; by the Embassy of Ireland for 2018; and by the United Nations and UNDP in Viet Nam since 2009.
    The full 2017 PAPI Report and more in-depth analysis can be found at: www.papi.org.vn.

    For more information, please contact:
    Nguyen Viet Lan
    UN Communications Team
    Tel: Tel: (84 4) 38 500 158
    Mob: (+84) 91 4436 769
    Email: nguyen.viet.lan@undp.org

    Dang Hoang Giang
    CECODES
    P717, Block N3, Nguyen Cong Tru, Hai Ba Trung Dist., Ha Noi
    Tel: (024) 665 23846
    Email: giang.dang@gmail.com

  • 11/04/2017

    Media Release: Official Launch of the 2016 PAPI Report

    Citizens are satisfied with health insurance but concerned about the environment: 2016 PAPI Report

     

    2016PAPILaunch

     

    Ha Noi, 4 April 2017 – Findings from the 2016 PAPI Report, released today, show positive trends in public service delivery, particularly in the number of citizens receiving public health insurance and in the reported quality of primary schools. However, citizens are more concerned about the environment than in past years, and weaknesses remain in citizen engagement in decision-making, government accountability, and control of corruption in the public sector.

    Over 14,000 citizens randomly selected from all 63 provinces were interviewed for the 2016 Provincial Governance and Public Administration Performance Index (PAPI), which assesses citizen experiences with national and local government performance in governance, public administration and public service delivery.

    Speaking at the launch of the report, Kamal Malhotra, UN Resident Coordinator and UNDP Resident Representative in Viet Nam, said: “The 2016 PAPI results paint a mixed picture. On the one hand, there has been steady improvement in the performance of public service delivery over the past six years. However, most provinces can do more to improve the competence and attitude of civil servants and public employees, and enhance the transparency, responsiveness, and accountability of their institutions.

    Of the six ‘dimensions’ measured in 2016, the greatest gain was seen in public service delivery, with 35 provinces improving their scores in 2016 compared to 2011. In particular, citizen perceptions of public health quality surged due to a jump in the proportion of citizens with health insurance, from 62% in 2015 to 73% in 2016. There was also a significant rise in the reported quality of free child health care, with 32% saying that the service for children under 6 years of age was “excellent” compared to 23% in 2015. Citizens rated the quality of public hospitals highly on average, though there was a wide range in provincial scores, from 8.16 in Soc Trang to 1.9 in Gia Lai on the index’s 1-10 scale. The scores for total quality of primary schools also improved in 2016 by about 5%.

    However, the trend of declining provincial performance in control of corruption in the public sector continued in 2016, with noticeable spikes in the numbers of respondents saying citizens had to pay bribes for state employment, for land use right certificates, and for teachers to pay sufficient attention to their children in public primary schools. For example, approximately 54% of respondents felt that bribes were needed in order to get a government job, up from 51% in 2015 and 46% in 2011. Reported cases of public officials diverting state funds at the local levels also increased. On a more positive note, fewer respondents in 2016 said bribery was needed to access public health care at the district level.

    In response to the question about what citizens believe are the most important issues facing the country, poverty and hunger remained the top issue. However, 2016 witnessed a 10% increase compared to 2015 in the number of respondents saying the environment represented the issue of greatest concern. This is likely related to the widespread reporting of the fish death crisis in the Central Coast from April 2016 onwards, though the survey also reveals concerns about increasing air and water pollution in many parts of the country. More than 67% of surveyed citizens reported that water quality has deteriorated in the past three years, and 36% reported a decline in air quality. Jobs and employment, economic growth, the East Sea dispute, corruption, and roads were also identified as important issues.

    Citizens reported significant weaknesses with political participation at local levels. Although voter turnout for National Assembly elections, as reported by respondents, increased by 2% (to 69%) compared to the most recent elections in 2011, the turnout for People’s Council members fell by the same amount.  One striking finding is that while 65% of respondents were invited to meetings with commune People’s Council delegates in 2016 and 30% attended, only 47% were invited and 17% attended similar meetings for provincial-level delegates. The results show that party members, members of political, social, professional, and mass organisations, and males are most likely to attend these pre-election meetings with candidates, while women not in the party or these organizations are much less likely to attend.

    Citizens reported overall performance in vertical accountability is still limited.  In 2016, about 22% of respondents across the country said they met village heads to discuss a problem with their family members, neighbours, or local authorities, an increase of about 3% from 2015. The proportions ranged from 4% in Thai Binh to 51% in Quang Nam. For those who met with village heads, about 85% rated the meeting as successful. The numbers of citizens seeking support from commune officials and elected representatives or higher were much lower.

    Results also show good progress made by all provinces in public administrative procedures. There was general satisfaction with application procedures for construction permits and personal documents in 2016. Application procedures for LURCs were rated the poorest. The PAPI findings also reveal a wide gender gap in land use signatures: nationwide 13% more men have their names on land use rights certificates than women, and in rural areas the difference is nearly 19%. This is almost entirely due to married women not signing the certificates.

    The downward trend in land seizures continued: about 6.8% of the respondents reported having land taken in 2016, indicating that land seizures remained at the same general levels as in 2015 (7.4%) and 2014 (5.7%), far less than the average of 9% for each year prior to passage of the 2013 revised Land Law.

    Finally, the 2016 PAPI Report looks at overall provincial performance. Among the best performers are the Northeast provinces of Phu Tho, Hai Duong, Bac Ninh, Bac Giang, Nam Dinh, Thai Binh, Hung Yen, and Ninh Binh; the Central Coast provinces of Ha Tinh, Da Nang, Quang Binh, Quang Tri, and Binh Dinh, and the Mekong Delta provinces of Can Tho, Ben Tre, and Dong Thap. Nam Dinh, Ha Tinh, Quang Tri, and Da Nang have maintained their overall best performance status for six years in a row. At the other end of the 2016 performance spectrum are northern-most and southern-most provinces like Yen Bai, Lang Son, Cao Bang, Ha Giang, Lai Chau, Ca Mau, Bac Lieu, Tra Vinh, and Kien Giang. Binh Duong continued to see a severe decline for the second year in a row.

    We hope that with the 2016 PAPI data and evidence from PAPI surveys over the next five years, the Government of Viet Nam can better oversee how it moves towards ‘the government that facilitates development and serves its People,’” said Dr. Dang Ngoc Dinh, Director of the Centre for Community Support and Development Studies (CECODES).

     

    ***

    Notes for editors:

    The Viet Nam Provincial Governance and Public Administration Performance Index (PAPI) is a policy monitoring tool that reflects citizen experiences with central to local governments in performing their governance, public administration and public service delivery functions. PAPI measures six dimensions: participation at local levels, transparency, vertical accountability, control of corruption, public administrative procedures and public service delivery. The survey has been implemented nationwide each year since 2011.

    PAPI is a collaboration between the Centre for Community Support and Development Studies (CECODES), the Centre for Research and Training of the Viet Nam Fatherland Front (VFF-CRT) and the United Nations Development Programme (UNDP). The PAPI initiative has been co-financed by the Swiss Agency for Development and Cooperation (SDC) and UNDP since 2011. The full 2016 PAPI Report and more in-depth analysis can be accessed at: www.papi.org.vn.

    For more information, contact:

    Nguyen Viet Lan
    UN Communications Team
    Tel: Tel: (84 4) 38 500 158
    Mob: (+84) 91 4436 769
    Email: nguyen.viet.lan@undp.org
    Dang Hoang Giang
    CECODES
    #1510, JSC 34 Building, Lane 164, Khuất Duy Tiến,
    Thanh Xuân, Hà Nội Tel: (04) 22 250 618
    Email: giang.dang@gmail.com

    #PAPIvn          #PAPI2016

    Media Coverage of 2016 PAPI Report Launch and Findings 

    Clips on Key Findings from PAPI 2016 and the 2016 PAPI Launch

    Photos of the 2016 PAPI Launch Event

  • 13/04/2016

    MEDIA RELEASE: Results from 2015 PAPI nationwide survey show insignificant improvements in provincial governance performance across the country

    _MG_9886resize

    Ha Noi, 12 April 2016 – Findings from the 2015 PAPI Report, released today, show declines at the national level in five out of the six governance dimensions the survey measures. Almost 14,000 randomly selected citizens nationwide were interviewed for the 2015 Provincial Governance and Public Administration Performance Index (PAPI), which assesses citizen experiences with national and sub-national government performance in governance, public administration and public service delivery.

    Out of the six dimensions, the most substantial drop was in the transparency index, which fell by more than seven percent. This decline is partly because of less public awareness of local lists of poor households and less confidence in the accuracy of the information provided. For example, almost half (46%) of those surveyed believe that truly poor households are not included in the lists. In 2015 there was also less publicity about local land-use plans and land price frames, and fewer opportunities for citizens to comment on these plans.

    Speaking at the launch of the report, Pratibha Mehta, UN Resident Coordinator, said: “With the National Assembly and People’s Councils elections taking place next month, the report provides an effective tool for the new administration to assess governance and public administration
    reforms over the last five years and benchmark future performance.

    The corruption dimension also witnessed a drop, decreasing by three percent in 2015. Respondents express more concern about corruption in the public sector and in public service delivery and are more worried about corruption and nepotism in public sector employment. In addition, citizens are less confident about the government’s willingness to control corruption, with just 37% saying that their local government is serious about fighting corruption.

    Furthermore, compared to 2014 there has been a noticeable spike in bribes paid for land use rights certificates. The 2015 PAPI Report finds that the estimated number of respondents who paid bribes to get a land use rights certificate increased to more than 44% in 2015, up from 24% in 2014.

    There were also significant declines in the participation at local levels and vertical accountability dimensions. In terms of village elections, for example, overall these do not seem to be competitive. In many villages there are not two or more candidates to choose between and local authorities often suggest candidates. As part of vertical accountability, the interaction between citizens and local authorities is measured. Over the past five years, this interaction has been irregular. While slightly more citizens in 2015 contacted their village head (20%) or commune official (14%), the effectiveness of this interaction is lower than in previous years.

    The public administrative procedures dimension also saw a slight decrease. Of the four public administrative services measured, the quality of services related to land use rights certificates has scored the lowest every year since 2011. More than 22% of those surveyed, for instance, said they had to wait for more than 100 days to get the land use rights paperwork they requested, rather than the 30 days mandated by law.

    Only in the public service delivery dimension have scores increased, albeit modestly. Yet respondents are still concerned about the quality of district hospitals and are also unhappy with the quality of public primary education.

    The 2015 PAPI survey featured a new question on what respondents believe are the three most important issues facing the country. Poverty and hunger was identified as the most important issue, with 18% saying this is the most pressing concern. Jobs and employment, roads, corruption and law and order were also identified as important issues.

    The survey also looked at citizens’ opportunities for political participation. In terms of participation in elections, the survey shows that gender, ethnicity, mass organization membership and education all influence voter participation. Women, ethnic minorities, those who are less educated and those who are not members of mass organizations are in general less likely to vote.

    In terms of participation in consultations on proposed legislation, individual factors determine who participates in these. Party membership is the most important factor, while mass organization membership and education levels also matter to some extent. Party members with a high school degree or more have a 35% chance of being asked to contribute to a law, while party members without a degree have only an 18% chance. On the other hand, respondents not affiliated with the party or a mass organization and with no degree have a less than one percent probability of taking part in legislative consultations.

    Finally, the 2015 PAPI Report looks at provincial performance from 2011-2015 across the six dimensions. Seven provinces have substantially improved their performance scores over the last five years, while 13 provinces have witnessed significant drops. Five provinces (Nam Dinh, Ha Tinh, Quang Tri, Da Nang and Long An) have been in the top performing group in overall provincial performance every year since 2011.

    In general, better performing provinces are found in the north-eastern, central and south-eastern regions. The poorest performing ones are along the northern border area and in the south-central and Central Highlands regions. This pattern has been consistent since 2011.

    “We hope the nation-wide survey results help the 2016-2021 administration benchmark future performance,” said Dr. Dang Ngoc Dinh, Director of the Centre for Community Support and Development Studies (CECODES)./.

    Press Release in PDF

    Photos of the 2015 PAPI Launch

    2015 PAPI Launch – Media Clipping

    • VNExpress – April 12 Link
    • VTV1 Prime Time In The News (19 Hour, from minute 39:25) – April 12 Link

    See More At:

  • 14/04/2015

    JOINT MEDIA RELEASE: PAPI surveys reveal differences in citizen experiences within provinces

    Reforms in governance at slow pace: latest survey

    Photo: © Shutterstock/ UNDP Viet Nam

    Results from nationwide survey show insignificant improvements in governance and public services across all provinces

    Ha Noi, 14 April 2015 – The 2014 PAPI Report released today shows that over the past four years there have only been insignificant improvements in the six governance dimensions that the survey measures.

    Out of the six dimensions, the one that has dropped the most is Participation at Local Levels, where three out of four sub-dimensions declined in scores. For example, village head elections are largely symbolic, with practices such as having fewer than two candidates to choose from and candidates being suggested by the authorities becoming common.

    The Provincial Governance and Public Administration Performance Index (PAPI) is a policy monitoring tool that provides data on citizens’ experience with governance, public administration and public services at the national and provincial level. For the 2014 PAPI survey, nearly 14,000 randomly selected citizens nationwide were interviewed.

    “By providing evidence of citizen experiences, PAPI and the data it generates is seen as a mirror that reflects how local governments perform,” said UN Resident Coordinator in Viet Nam Dr Pratibha Mehta. “The ultimate aim of PAPI is for this evidence to be used to fix problematic areas and ensure good governance and quality services for all citizens – thereby improving the reflection provinces see in the mirror.”

    In 2014, the dimensions on Transparency and Vertical Accountability saw insignificant improvements. For example, on average only eight out of 100 people know about, have read and trust publicized notices about their commune’s budget.

    The Public Administrative Procedures dimension also displayed little improvement in overall levels of citizen satisfaction. The law specifies that land use right procedures should take maximum 30 days. However, a third (34 per cent) of applicants had to wait 100 days to get their paperwork, and 8 per cent had to wait between 100 to 720 days for the final result.

    In Public Service Delivery there have been slight improvements in the quality of basic infrastructure and law and order. However, satisfaction levels with the quality of public district hospitals have fallen. Meanwhile, public primary education scores the lowest among the four public services measured. Poor quality teaching, bribery and irregular feedback from schools are the three key challenges that citizens are concerned about.

    Finally, respondents also noted little improvement in the Control of Corruption dimension. The biggest shift was in the increased number of respondents agreeing that corruption and bribery are of concern in various areas of provincial public service delivery. For example, within state employment nearly half of respondents at least partially agree that bribes are necessary in order to get a job in the public sector.

    The survey also asked respondents about their experience with bribery in order to obtain services in hospitals and primary schools. An estimated 12 per cent had to pay a bribe for hospital services, while 30 per cent of respondents with children in primary school had to pay bribes. These numbers have increased since 2012, when 10 per cent had to pay a bribe for hospital services and 12 per cent for primary education.

    For the 2014 PAPI survey new questions about land transparency and compensation were added. Amendment to Land Law took effect in July 2014, before PAPI 2014 survey started. So data collected can serve as baselines for monitoring the law implementation.

    The data shows that far fewer respondents reported having land seized than in previous years, with five per cent reporting their own family or a neighbor had land taken. Those losing land continue to be concentrated in the Northwest region, while citizens in the Mekong River Delta, Southeast and South Central regions reported low levels of land seizures.

    In terms of compensation, the majority of those reporting that they or their relatives had land seized said they received monetary compensation. However, more than one fifth still reported that they received no compensation at all. At the same time, only 36 per cent of those who had their land taken in the past year said they received fair compensation.

    Similar to previous years, there is wide variation in PAPI scores within provinces, implying significant differences in provincial governance equality. For example, Vinh Long, Long An and Binh Duong provinces seem to provide high quality governance and public services to nearly all of their citizens, while Cao Bang, Ninh Thuan, Dien Bien and Quang Nai provide low governance quality and public services and citizens there experience high inequality…

    2014 PAPI Launch – Media Clipping

    See More At:

  • 14/04/2015

    Tóm tắt thông tin về Chỉ số PAPI 2014

  • 02/04/2014

    JOINT MEDIA RELEASE: PAPI surveys reveal differences in citizen experiences within provinces

    Vulnerable groups experience poorer governance performance (excerpts from the Joint Press Release)

    Ha Noi (2 April 2014) – The results of the 2013 nationwide local governance survey launched today reveals that women, the poor, ethnic minorities and those without governance connections are less satisfied than fellow citizens with the quality of local governance, even within the same district or village.

    Initiated in 2009, the Provincial Governance and Public Administration Performance Index (PAPI) is the largest governance survey of citizens in Viet Nam. Over the past five years, nearly 50,000 citizens have been engaged on their direct experiences of provincial and local authorities’ governance and public administration performance.

    The 2013 PAPI report has broken new ground by digging deeper into differences in governance and public administration quality experienced by different groups of people within provinces. This under-explored national trend reveals that 73 percent of the variation in PAPI scores is accounted for by differences between citizens within individual villages, with some citizens enjoying a highly efficient ‘elite’ service in contrast to others ranking their experience as extremely poor.

    ‘Control of Corruption in the Public Sector’ is the dimension where citizens experience the highest inequality each year, while ‘Public Administrative Procedures’ and ‘Public Service Delivery’ demonstrate the lowest inequality. Overall, in some provinces there is very little difference between citizens within the same locality, but in others the divergence is severe. In 2013 the central city of Da Nang and southern provinces of Ba Ria-Vung Tau, Long An and Vinh Long stand out for high overall governance and little disparity in citizens’ experiences.

    According to PAPI 2013, citizens’ five biggest concerns are environmental pollution, traffic accidents, drug abuse, food hygiene and corruption. The survey also underlines the need to enhance citizens’ awareness of grassroots democratic rights and create opportunities to participate effectively in political activities and policy making.

    Media Coverage of the 2013 PAPI Launch and Findings
    (UN Communications Consolidates Coverage of the 2013 PAPI Launch and Findings, 2-3 April 2014)

    Printed Newspapers

    Viet Nam News p1&4 – April 3
    Tuoi Tre p7 – Youth – April 3
    Thoi Bao Kinh Doanh p1 – Times Business – April 3
    Tien Phong p4 – Vanguard – April 3
    Sai Gon Giai Phong p7- Sai Gon Liberation – April 3
    Thoi Bao Kinh Te Viet Nam p6 – Viet Nam Economic Times – April 3
    Nhan Dan p3 – People’s Daily – April 3
    Phap Luat & Xa Hoi p7 – Law & Society – April 3
    Ha Noi Moi p3 – New Ha Noi – April 3
    Dai Doan Ket p3 – Great Unity – April 3
    Nong Thon Ngay Nay p2 – Countryside Today – April 3

    Online Newspapers/ News Wires

    3 April 2014

    2 April 2014

  • 06/12/2013

    Ciudadanos exigentes hacen los servicios públicos mejores [Demanding citizens make better public services]

    El Indice de Desempeño de la Gobernabilidad y Administración Pública Provincial en Vietnam PAPI por sus siglas en inglés) es un esfuerzo pionero de incorporar las experiencias ciudadanas sobre cómo mejorar la gobernabilidad en un país unipartidista. El PAPI es un proceso pionero que ayuda a construir ciudadanías activas. Igualmente es pionero debido a que da voz a los ciudadanos para que puedan valorar sus experiencias con la gobernabilidad y los servicios públicos (ver nota en página 6). Es el ejercicio más extenso de este tipo en medir la gobernabilidad desde las interacciones de los ciudadanos con las autoridades gubernamentales en los diferentes niveles, incluyendo temas de participación transparencia rendición de cuentas control de la corrupción procedimientos administrativos servicios públicos. El mismo se implementa en un contexto de crecientes demandas de participación de los ciudadanos en los asuntos del gobierno.

  • 21/11/2013

    Publishing The Second Annual Report of the Viet Nam Provincial Governance and Public Administration Performance Index (PAPI) 2012

    Swiss Agency for Development and Cooperation (SDC) – Mekong Region Website • 31 July 2013

    View external link   

  • 30/09/2013

    Let’s talk about stopping corruption

    [Transparency International’s 2013 Global Corruption Barometer (GCB)] echoes the findings of the latest Governance and Public Administration Performance Index (PAPI) study and the 2012 survey of citizens’, firms’ and officials’ views of corruption by the Government Inspectorate and the World Bank. These results are not to be taken lightly.

  • 30/09/2013

    PAPI rankings reviewed

    View external link   

  • 25/09/2013

    To become state officers, relations with “officials” a must, survey

    View external link   

  • 25/09/2013

    Da Nang ranked 2nd in Viet Nam Provincial Governance and Public Administration Performance Index 2012

    View external link   

  • 24/08/2013

    PAPI supports elective agencies’ monitoring capacity

    View external link   

  • 09/08/2013

    Governance and Public Administration Performance in Vietnam: A view from citizens

    Download   

  • 02/08/2013

    Survey gives citizens unique opportunity to voice their concerns with governance and public administration

    View external link   

  • 20/07/2013

    News Broadcast about PAPI 2012 Launch on the Viet Nam Television at 12:00PM, 14 May 2013 from the minute of 10:32 to the minute of 14:27

    View external link   

  • 18/07/2013

    News Clipping about PAPI 2012 Launch and key PAPI 2012 findings as of 20/05/2013

    More updates on news and articles about PAPI 2012 available at Facebook.com/papivn and Twitter.com/PAPI_Vietnam

    Download   

  • 15/07/2013

    The Media Release about PAPI 2012 Launch

    Download   

  • 13/07/2013

    Key facts about PAPI 2012 Findings

    Download   

  • 13/07/2013

    Speech by the UN Vietnam Resident Coordinator

    Speech by the President of the Ho Chi Minh National Accademy for Politics and Public Administration Download
    Speech by the General Director of the Centre for Research and Training of the Viet Nam Fatherland Front Download

    Download   

  • 11/07/2013

    People need a voice in reform, say experts

    On Vietnam News on 7 January 2013 and VietNamNet (English Edition) on 23 January 2013

  • 11/07/2013

    Jury out as Da Nang’s populist leader takes on ‘tough’ anti-corruption task Vietweek [Thanh Nien Online – English Edition]

    “The most recent Governance and Public Administration Performance Index (PAPI) found that less than a quarter of Vietnamese citizens think connections are not important to get a job in the public sector. A full 50 percent thought otherwise. PAPI studies also suggest that bribes are paid for government jobs.”

    View external link   

  • 05/07/2013

    Corruption is also measured in the Viet Nam Provincial Governance and Public Administration Performance Index (PAPI). Data from the 2011 survey shows about a third of those surveyed agree that bribes are required to receive medical care and to get a job in the public sector. One fifth find that bribes are needed to apply for a land use right certificate, 17 percent that bribes need to be paid in order for children to receive better treatment in schools, and 16 percent that they are needed to apply for construction permits.
    The PAPI survey also highlights that there are large differences between regions and provinces in terms of their ability to prevent corruption, and it shows the need to further strengthen the enforcement system across the country and in all regions.”

  • 04/07/2013

    Vietnam Land Law revision should improve fairness, transparency – analysts

    View external link   

  • 03/07/2013

    Building Active Citizenship and Accountability in Asia: case studies from Vietnam and India

    Duncan Green, Strategic Adviser for Oxfam GB and Author of “From Poverty to Power”. Also posted on Blogs.WorldBank.Org

    View external link   

  • 03/07/2013

    Presentation on PAPI at Asia Development Dialogue “Development Solution Series Forum: Active citizenship: Enhancing Social Accountability and Challenging Inequity”, Bangkok, Thailand

    Link for info. about the Speaker • Link for downloading case studies including PAPI (pp. 20-26)

  • 03/07/2013

    Vietnam: Who pays the doctor?

    View external link   

  • 03/07/2013

    Giving voice to 13,000 citizens: A unique surveys in Viet Nam asks citizens about their experience of governance and public administration

    View external link    Download   

  • 03/07/2013

    World Bank Seminar in Washington DC: Innovation in Public Sector: The Experience of the Governance and Public Administration Performance Index (PAPI) in Vietnam. Chair: Marcelo Giugale, Sector Director, Africa PREM, World Bank. Speaker Jairo Acuna-Alfaro, Policy Advisor, UNDP

    View external link   

  • 03/07/2013

    Petty Bribery Grows Unbridled

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  • 02/07/2013

    Petty graft pervades society

    Download   

  • 02/07/2013

    Press release of the PAPI 2011 launch

    Download   

  • 02/07/2013

    Land management – Fact sheet with PAPI 2011 data • Download
    Public health care – Fact sheet with PAPI 2011 data • Download
    Monitoring local level public sector performance – Fact sheet with PAPI 2011 data • Download
    Control of corruption – Fact sheet with PAPI 2011 data • Download

  • 02/07/2013

    UNDP launches Viet Nam Human Development Report 2011 on Social Services

    The report uses PAPI data to analyze the relationship between governance and human development at the provincial level in Viet Nam (see in particular chapter 6, pages 121-126) See fact sheet

    Download   

  • 28/06/2013

    More transparency needed for local governments

    A Monthly publication of the Vietnam News Agency

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  • 25/06/2013

    News clippings of PAPI 2010 launch

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  • 24/06/2013

    Vietnam: New online tool will allow greater participation in assessing public administration

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  • 21/06/2013

    Vietnam: Launching a Public Administration Performance Index at the Provincial Level

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  • 08/06/2016

    Hội thảo về nâng cao chỉ số hiệu quả quản trị hành chính công cấp tỉnh [khu vực Duyên hải Nam Trung Bộ và Tây Nguyên]

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